General FAQ

Can I return an item that doesn't fit?

All sale items are non-returnable.

For full-priced items, you have 14 days from delivery to email us at to organise a return.

Return shipping is the responsibility of the customer.

How long will it take my order to arrive?

We pride ourselves on fast shipping! Our customers usually receive their parcel within 2-7 working days.

All orders are shipped with a tracking number - this confirmation and the tracking number will be sent to your email. 

Can I come and pick up my order?

Yes! We are based in Penrose, Auckland.

Save on shipping and select the click & collect option when checking out.

Tidy Kit FAQ

Where is the Tidy Service available?

Currently, we offer the Tidy Service in the North Island only.

We have plans to expand this nationwide in the future.

What items do we accept?

Please have a read through our handy selling guide for more details

Items we do not accept: Shoes, Tarnished Jewellery, Ball Gowns, Evening Dresses, Kid's Clothing.

We do not accept any garments with stains, rips, holes, or major piling. Fees may apply if a majority of your Tidy Kit is filled with these items.

How much will I get paid?

Payout Structure 

Under $5 (No pay-out)

$5.00- $9.99 → 3%

$10.00 - $19.99 → 15%

$20.00-$49.99 → 30%

$50.00-$99.99 → 40%

$100.00-$199.99 → 50%

$200 or more → 60%

How do I return my Tidy Kit?

Stick your return label on your bag, then request a collection here to have it picked up from your home. Or drop it off at any PostShop or CourierPost shop near you!

How long will it take for my items to be processed?

Once we receive your bag it may take us up to 30 working days to process your items, this includes inspecting, sorting, photographing, and listing them on our website. You will receive an email to notify you that your bag has been processed and you will be invited to login to your vendor dashboard to check what items have been sold and your earnings. 

Didn't recieve an email? Please check your spam/junk folder!

How do you determine the price of the clothes?

We use a automated pricing algorithm to determine the price of your item by brand and condition. If you aren't sure - please visit our website to view the current items listed. 

How long are my items listed for?

Items are listed on the website for a total of 60 days.

Once your listing expires, you'll receive an email from us informing you that your listing has ended, and you'll be given a link to a Google form to fill out. This form will ask you how you would like to receive your funds from the sale of your items. It's important to carefully consider your options and provide accurate information on the form. If you have any questions or concerns, don't hesitate to contact us!

How do I cash out?

At the end of your 60 day listing window you will receive a form to fill out. Here you will let us know where you want your funds to go, either store credit, a charity donation or cash out into your bank account.

You can choose to have returned to you (you will need to pay $15.00 for postage and admin fees) if we don't hear back within 10 working days your items will be donated.

Please note: All cash out options are paid at the end of every month.